Supported backend applications and APIs, ensuring their stability, scalability, and reliability. Conducted proactive monitoring of application health, identifying and addressing potential issues before they impacted end-users.

Collaborated with cross-functional teams to troubleshoot and resolve incidents, working closely with developers and system administrators. Assisted in the design and implementation of monitoring systems to track application performance and generate actionable insights. Documented support processes, including troubleshooting steps, known issues, and resolutions, for future reference.

Worked closely with business stakeholders to understand their requirements and provide tailored technical solutions. Participated in post-incident reviews to identify root causes and implement preventive measures.